Cyber Claims Service Representative

Job Overview

HSB (The Hartford Steam Boiler Inspection and Insurance Company), a subsidiary of Munich Re, is seeking a Cyber Claims Service Representative to join its growing cyber insurance claims team. This full-time remote position offers professionals the opportunity to work at the intersection of insurance, technology, risk management, and customer service.

Unlike traditional claims processing roles, this position involves evaluating complex cyber insurance claims, analyzing policy language, investigating incidents, and making informed coverage decisions. Cyber threats continue to evolve rapidly, creating increasing demand for insurance professionals capable of navigating sophisticated claims involving data breaches, cyber extortion, system failures, ransomware attacks, and other technology-related risks.

This role provides exposure to high-value and often complex claim scenarios that require critical thinking, strong communication abilities, and sound professional judgment. Employees will have the opportunity to contribute to meaningful claim outcomes while supporting policyholders during challenging situations.

As a remote employee, you will collaborate with internal teams, insured clients, and industry stakeholders while maintaining high standards of service, accuracy, and professionalism.

About the Company

Founded in 1866, The Hartford Steam Boiler Inspection and Insurance Company (HSB) has built a reputation as a leader in specialty insurance and risk management solutions. With more than 150 years of experience, the company has continuously adapted to emerging risks and technological developments across industries.

Today, HSB operates as a subsidiary of Munich Re, one of the world’s leading reinsurance organizations. Together, they provide innovative insurance products and services that help businesses and individuals manage complex risks.

HSB specializes in engineering-based insurance solutions, equipment breakdown coverage, cyber insurance products, and technology-driven risk management services. The organization is known for its commitment to technical excellence, innovation, and customer-focused solutions.

Employees at HSB benefit from a culture that promotes professional growth, diversity, inclusion, collaboration, and continuous learning. The company encourages employees to develop their expertise while contributing to meaningful work that protects customers from evolving risks.

Key Responsibilities

• Review and analyze cyber insurance claims involving multiple coverage considerations.
• Interpret insurance policy language and contract provisions.
• Investigate claim circumstances and gather relevant information.
• Evaluate facts, causation factors, and financial impacts of cyber incidents.
• Determine coverage eligibility based on policy terms and conditions.
• Prepare detailed coverage determination letters.
• Communicate professionally with policyholders, brokers, attorneys, and stakeholders.
• Handle sensitive customer interactions with empathy and professionalism.
• Manage multiple claims simultaneously while meeting quality standards.
• Maintain accurate claim documentation and records.
• Collaborate with internal teams to resolve complex coverage issues.
• Deliver a positive customer experience throughout the claims process.

Required Qualifications

• High School Diploma or equivalent required.
• College degree preferred.
• Minimum one year of experience in a customer-facing, financial, or service-oriented role.
• Strong analytical and problem-solving abilities.
• Excellent written communication skills.
• Professional verbal communication skills.
• Ability to interpret complex information and make informed decisions.
• Strong organizational and time management skills.
• Ability to work independently in a remote environment.
• Customer-focused mindset.
• Proficiency in handling sensitive and challenging situations.

Additional experience in property and casualty insurance, claims adjustment, or insurance operations is considered advantageous. Applicants may also be required to maintain state-specific adjuster licenses where applicable.

The ideal candidate demonstrates intellectual curiosity, critical thinking abilities, and a willingness to continuously learn within the rapidly changing cyber insurance landscape.

Benefits and Perks

HSB offers a comprehensive benefits package designed to support employees and their families both personally and professionally.

• Medical insurance plans with multiple coverage options.
• Prescription drug coverage.
• Dental insurance.
• Vision insurance.
• Basic life insurance coverage.
• Accidental Death and Dismemberment (AD&D) coverage.
• Short-term disability benefits.
• Long-term disability benefits.
• Supplemental life insurance options.
• Accident and critical illness insurance.
• Hospital indemnity coverage.
• 401(k) retirement plan with employer matching contributions.
• Company-funded retirement savings program.
• Annual bonus eligibility.
• Generous paid time off beginning at 24 days per year.
• Paid family care leave.
• Health and wellness programs.
• Tuition assistance programs.
• Educational achievement bonuses.
• Corporate charitable gift matching program.
• Paid volunteer time.

These benefits reflect the organization’s commitment to supporting employee well-being, career advancement, financial security, and work-life balance.

Why This Career Opportunity Stands Out

This role provides an opportunity to move beyond routine administrative work and develop expertise in one of the fastest-growing segments of the insurance industry. Cyber insurance continues to expand as organizations increasingly face digital threats, making cyber claims professionals highly valuable within the insurance marketplace.

Employees in this position gain exposure to sophisticated claim scenarios that require thoughtful analysis and strategic decision-making. Every claim presents unique challenges, allowing professionals to continuously build knowledge and develop specialized expertise.

The position also offers a clear pathway for career advancement within insurance claims, risk management, underwriting, cyber risk consulting, and related specialties. Professionals interested in combining analytical thinking, customer service, and technical problem-solving will find this role particularly rewarding.

Working for a globally recognized organization such as Munich Re and HSB also provides access to extensive professional development resources, industry expertise, and long-term career opportunities.

Application Information

Candidates interested in this opportunity should review the qualifications carefully and ensure they meet the minimum requirements before applying. Applicants should highlight any customer service, financial services, insurance, claims handling, or risk management experience when submitting their applications.

Strong written communication skills are especially important because the position requires drafting professional coverage letters and explaining claim decisions to policyholders and stakeholders.

Qualified candidates who are passionate about problem-solving, customer service, insurance, and cyber risk management are encouraged to apply. This position offers the chance to join a respected industry leader while building expertise in a rapidly growing field.

As cyber threats continue to evolve, skilled claims professionals play a critical role in helping businesses and individuals recover from digital incidents. Joining HSB means becoming part of a company dedicated to innovation, technical excellence, and exceptional customer service.